Services

Smart Web IT Support Services

SmartWeb Agency offers professional IT support solutions tailored for both business and home users across the UK, Australia, UAE, Canada, and New Zealand. Whether you’re managing a small team or need help setting up devices at home, our local experts in Ashford, Kent provide fast, friendly, and dependable support that keeps your systems secure and running smoothly.

Business IT Support Packages

Essentials

£ 45 Per User / Per Month (min. 1-year contract)
  • Remote & onsite support (PCs, laptops, printers)
  • Email setup (IMAP, Exchange, Outlook)
  • Basic antivirus monitoring
  • User account setup & onboarding
  • Hourly ad-hoc support available
  • Business hours support (Mon–Fri, 9:00am–5:30pm)
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Enhanced

£ 60 Per User / Per Month (min. 1-year contract) Includes Essentials, plus
  • Device staging & configuration
  • Office 365 setup & light user management
  • Cloud/local backup monitoring
  • Monthly system health checks
  • Basic firewall setup & cyber hygiene checks
  • Business hours support (Mon-Fri 9:00am to 7:00pm)
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Professional

Custom Pricing Per Organisation Includes Enhanced, plus
  • Network design & Wi-Fi optimisation
  • Full cybersecurity setup (firewall, security tools)
  • System & network monitoring tools
  • Scheduled data recovery testing
  • Annual system & security audit
  • Dedicated account manager
  • Free initial IT audit
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From remote troubleshooting and device optimisation to cybersecurity and Office 365 setup, we offer flexible packages for every type of user — all backed by responsive service during business hours.

  • Local IT Support in Ashford, Kent
  • Remote & Onsite Assistance
  • Device Setup and Optimisation
  • Office 365, Email & Network Support
  • Secure Data Backup & Antivirus Monitoring
  • Plans for Homes, Freelancers & Growing Businesses
  • IT Helpdesk Support for Windows & macOS
  • Virus, Malware & Ransomware Removal
  • Managed Antivirus & Endpoint Protection
  • Wi-Fi Troubleshooting & Router Configuration
  • Printer Setup & Troubleshooting
  • Data Recovery & Migration Support
  • Software Installation & Update Management
support
  • Microsoft 365 & Google Workspace Support
  • Remote Desktop & VPN Setup
  • Mobile Device Configuration (iOS & Android)
  • Firewall Configuration & Security Hardening
  • User Account & Email Identity Management
  • Network Monitoring & Performance Tuning
  • Backup & Disaster Recovery Planning
  • IT Support for Startups & Remote Teams
  • Smart Home Device Troubleshooting
  • Support for Email Clients (Outlook, Apple Mail, Thunderbird)
  • Shared Drive & Cloud Storage Setup (OneDrive, Google Drive, Dropbox)
  • Cybersecurity Awareness & Basic Staff Training
  • Custom IT Setup for Home Offices & Hybrid Workforces
  • Domain name management

IT Support Services Case Studies

Smart Web Agency
5.0
Based on 10 reviews
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Atiq Kamran
11:01 02 Jan 24
Best web design service in Ashford, Kent. Our online store is a success because of Smart Web Agency.
Foizeh Eftekhar
15:08 06 Mar 23
Delivered as promised and before the deadline! Thanks guys
Cameron Frazer
01:58 19 Jul 22
I recommend Smart Web Agency. I have been using Rehan and his team for a number of years now and the service and quality of work has been excellent.
Seamus Fraser
01:55 19 Jul 22
Smart Web have been handling our comprehensive IT requirements for a number of years now and I cannot recommend them highly enough. We utilise them for a range of services, including front end and back end web development, CRM and POS development and support, management of our internal marketing campaigns, data entry services and network management. They are well priced, communicate effectively and fantastic at their execution.
Tersia Tobin
14:59 18 Jul 22
Cannot ask for a better service! On point, always ready and great with timing! They are definitely there to HELP you!!!!
KEEP UP THE GREAT WORK SWA
James Holt
11:07 18 Jul 22
Smart Web Agency are a solutions focused, impressive and extremely efficient company who have been supporting all my needs within the Business. Top quality and worth every penny. Keep up the good work.
Roast & Ground
15:02 08 Jun 22
Rehan and his team have been supporting us with a variety of web based projects over the years. From website building to on-going support, the quality of work and customer service is fabulous. Smart Web Agency are a delight to work with. We recommend them highly.
Muhammad Aamir
13:27 08 Jun 22
Expert developers for event websites and digital solutions. Great people to work with and are extremely efficient.
Shanzay Kamran
11:21 07 Jun 22
SmartWebAgency developed my company website and I am very pleased with their Team communication and efficient work. If you are looking for any kind of digital work then this is your stop. highly recommended. Well done guys and keep up the good work.