— This manual provides an overview of our commitment to quality.
The purpose of this Quality Manual is to establish and document the Quality Management System (QMS) of SWA - a leading website and software development company. This manual provides an overview of our commitment to quality, outlines the scope of our QMS and communicates the quality policy that guides our operations.
This Quality Manual covers all aspects of SWA's operations related to website and software development. It encompasses the entire development lifecycle, from understanding customer requirements to design, development, testing, deployment and ongoing support.
SWA is committed to delivering high-quality website and software solutions that meet or exceed customer expectations. We strive for continuous improvement, adherence to industry best practices and compliance with applicable UK standards.Our commitment is rooted in the pursuit of customer satisfaction, innovation and the professional development of our team.
General Requirements
SWA's Quality Management System complies with the requirements of ISO 9001:20XX and is tailored to the specific needs of our software
Document Control
Document control is crucial to maintaining the integrity and traceability of our processes. SWA will establish, maintain,
Record Control
Records are maintained to provide evidence of conformity to requirements and the effective operation of the QMS. SWA will
Configuration Management
Configuration management is implemented to control and manage changes to software and website configurations. SWA will maintain
SWA's leadership is committed to the development, implementation, and continual improvement of the QMS. This commitment is demonstrated through the allocation of resources, regular reviews of the QMS and active participation in quality-related initiatives.
Understanding and meeting customer requirements are paramount at SWA. We actively engage with customers to gain insights into their needs, expectations, and feedback. Customer satisfaction is monitored and used as a key metric for improvement.
SWA's quality policy is communicated and understood at all levels of the organization. It provides a framework for setting quality objectives and is regularly reviewed for ongoing relevance and effectiveness.
SWA establishes quality objectives at relevant functions and levels. These objectives are measurable, consistent with the quality policy and aligned with the strategic direction of the organization.
Quality planning involves identifying processes, resources and activities necessary to achieve the quality objectives. SWA develops and maintains plans to address quality requirements throughout the project lifecycle.
SWA ensures the availability of resources necessary for the establishment, implementation, maintenance and continual improvement of the QMS. This includes human resources, infrastructure and technology.
SWA employs personnel with the necessary competence to perform their tasks. Training needs are identified and addressed to ensure that staff members are equipped with the skills required for their roles.
Training programs are implemented to ensure that personnel are aware of the QMS, relevant procedures and their roles within the organization. This fosters a culture of quality awareness and continuous improvement.
SWA provides and maintains the infrastructure needed to achieve conformity to product requirements. This includes facilities, hardware, software, and supporting services.
The work environment at SWA is managed to achieve conformity to product requirements. This encompasses physical, social and psychological factors that may affect the performance of personnel.
Planning of Product Realization
SWA plans and controls the processes needed for product realization, considering the quality objectives, requirements, risks,
Determination of Requirements
SWA determines customer requirements and expectations related to the product. This includes both explicit and implied needs,
Customer Communication
SWA maintains open and effective communication with customers to ensure a clear understanding of their requirements,
Design and Development Planning
SWA plans and controls the design and development processes, considering the nature, purpose, and complexity of the product.
Design and Development Inputs
Inputs to the design and development processes are identified, collected and reviewed for adequacy. This includes
SWA ensures that design and development outputs meet the input requirements. Outputs are documented, reviewed and approved before being released for verification and validation.
SWA conducts systematic reviews of the design and development to ensure that the requirements are met. Reviews are documented and any identified issues are addressed before proceeding.
Verification activities are conducted to ensure that the design and development meet the specified requirements. This includes both intermediate and final verification activities.
Validation activities are conducted to ensure that the product meets the defined user needs and intended uses. Validation includes testing under simulated or actual conditions.
Changes to the design and development are controlled to ensure that they are identified, documented, reviewed and approved before implementation. This includes assessing the impact of changes on the product.
SWA evaluates and selects suppliers based on their ability to provide products and services that meet specified requirements. Purchasing processes are established to ensure that purchased products and services conform to specified requirements.
SWA establishes controls to ensure that product realization processes are carried out under controlled conditions. This includes monitoring and controlling process parameters and providing documented information.
Processes for production and service provision are validated to demonstrate the ability to achieve planned results. This includes the use of appropriate methods, equipment and personnel.
SWA ensures the identification and traceability of the product throughout the production process. This includes the use of unique identifiers and maintaining records to trace the product's origin.
SWA takes measures to ensure the proper care and protection of customer property while it is under the organization's control. This includes clearly defining responsibilities for the handling of customer-supplied items.
SWA ensures the preservation of the product during production and delivery. This includes preventing damage, deterioration and contamination, and maintaining the product's conformity to requirements.
General
SWA establishes, implements, and maintains processes for monitoring, measurement, analysis and improvement.
Internal Audit
Internal audits are conducted to assess the conformity and effectiveness of the QMS. Audit findings are documented,
Customer Satisfaction
SWA monitors customer satisfaction through feedback mechanisms such as surveys, reviews, and customer communication. The results are analyzed to identify areas for improvement.
Monitoring and Measurement of Processes
SWA monitors and measures key processes to ensure they are effective in achieving their objectives. This includes collecting data,
Monitoring and Measurement of Product
SWA monitors and measures characteristics of the product to verify that requirements are met. This includes inspections, tests,
Control of Nonconforming Product
SWA establishes processes to identify, segregate and control nonconforming products. The disposition of nonconforming
Customer Satisfaction
SWA monitors customer satisfaction through feedback mechanisms such as surveys, reviews, and customer communication.
Project Sign Off Process
Our detailed state of the art 14-point sign-off process includes code review, unit testing, performance testing,
Data collected from monitoring and measurement activities are analyzed to evaluate the performance of the QMS and identify opportunities for improvement. This includes the use of statistical methods when appropriate.
SWA is committed to the continual improvement of the effectiveness of the QMS. This involves identifying opportunities for improvement, implementing solutions, and measuring the impact of changes.
Corrective actions are taken to address the root causes of nonconformities and prevent their recurrence. This includes investigating issues, implementing corrective actions and reviewing their effectiveness.
SWA takes proactive measures to prevent potential nonconformities and improve the QMS. This includes identifying potential risks, implementing preventive actions and monitoring their effectiveness.
Smart Web have been handling our comprehensive IT requirements for a number of years now and I cannot recommend them highly enough. We utilise them for a range of services, including front end and back end web development, CRM and POS development and support, management of our internal marketing campaigns, data entry services and network management. They are well priced, communicate effectively and fantastic at their execution.
Expert developers for event websites and digital solutions. Great people to work with and are extremely efficient.
Smart Web Agency was really helpful and approachable. They worked with us to achieve a beautiful website, which took some doing given our relative inexperience in setting up websites. Will definitely work with Smart Web again. Highly recommended.
Professional every steps of the way. This job was very tecnical and included a bespoke wordpress build. Not only did Rehan and his team fully complete the specification they provided their expertise to help further develop the build. Very responsive and now my go to for all web development.
Professional every steps of the way. This job was very tecnical and included a bespoke wordpress build. Not only did Rehan and his team fully complete the specification they provided their expertise to help further develop the build. Very responsive and now my go to for all web development.
Smart web agency does a fabulous job on our account. They give us good honest advice and it makes a real difference to work together knowing that someone has our best interests at heart.
Rehan and his team have been a pleasure to deal with, did exactly what was asked and went above and beyond to make sure I was happy with what I was wanting. i would highly recommend Rehan and would happily work with him again. 10/10Very good service. Delighted with the job!
Smart Web Agency is a diligent and talented web development team that takes great pride in delivering a high-quality final product. They're extremely professional and enjoyable to work with and I wouldn't hesitate to recommend them for any web-based project.
I recommend Smart Web Agency. I have been using Rehan and his team for a number of years now and the service and quality of work has been excellent.
Smart Web Agency are very reliable with extremely good knowledge of web development. They have done numerous works for our company and I highly recommend them to anyone.
© 2025 Smart Web Agency Limited, Registered in England and Wales No. 11893218, VAT registered.
Kent Office: The Panorama, Park St, Ashford TN24 8DF | 
(+44) 1233 2399 09
enquiry@smartwebagency.co.uk
Reviews | Accessibility Statement | Environmental Policy | FAQs | Privacy Policy | Quality Manual | Modern Slavery Policy | Social Purpose
