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Quality Manual

— This manual provides an overview of our commitment to quality.

Purpose

Purpose

Purpose

The purpose of this Quality Manual is to establish and document the Quality Management System (QMS) of SWA - a leading website and software development company. This manual provides an overview of our commitment to quality, outlines the scope of our QMS and communicates the quality policy that guides our operations.

Scope

Scope

This Quality Manual covers all aspects of SWA's operations related to website and software development. It encompasses the entire development lifecycle, from understanding customer requirements to design, development, testing, deployment and ongoing support.

Quality Policy

Quality Policy

SWA is committed to delivering high-quality website and software solutions that meet or exceed customer expectations. We strive for continuous improvement, adherence to industry best practices and compliance with applicable UK standards.Our commitment is rooted in the pursuit of customer satisfaction, innovation and the professional development of our team.

QUALITY MANAGEMENT SYSTEM

General Requirements General Requirements

SWA's Quality Management System complies with the requirements of ISO 9001:20XX and is tailored to the specific needs of our software

Document Control Document Control

Document control is crucial to maintaining the integrity and traceability of our processes. SWA will establish, maintain,

Record Control Record Control

Records are maintained to provide evidence of conformity to requirements and the effective operation of the QMS. SWA will

Configuration Management Configuration Management

Configuration management is implemented to control and manage changes to software and website configurations. SWA will maintain

Management Responsibility

Management Commitment
Management Commitment

SWA's leadership is committed to the development, implementation, and continual improvement of the QMS. This commitment is demonstrated through the allocation of resources, regular reviews of the QMS and active participation in quality-related initiatives.

Customer Focus
Customer Focus

Understanding and meeting customer requirements are paramount at SWA. We actively engage with customers to gain insights into their needs, expectations, and feedback. Customer satisfaction is monitored and used as a key metric for improvement.

Quality Policy
Quality Policy

SWA's quality policy is communicated and understood at all levels of the organization. It provides a framework for setting quality objectives and is regularly reviewed for ongoing relevance and effectiveness.

Quality Objectives
Quality Objectives

SWA establishes quality objectives at relevant functions and levels. These objectives are measurable, consistent with the quality policy and aligned with the strategic direction of the organization.

Quality Management Planning
Quality Management Planning

Quality planning involves identifying processes, resources and activities necessary to achieve the quality objectives. SWA develops and maintains plans to address quality requirements throughout the project lifecycle.

Resource Management

Provision of Resources

Provision of Resources

SWA ensures the availability of resources necessary for the establishment, implementation, maintenance and continual improvement of the QMS. This includes human resources, infrastructure and technology.

Competence

Competence

SWA employs personnel with the necessary competence to perform their tasks. Training needs are identified and addressed to ensure that staff members are equipped with the skills required for their roles.

Training and Awareness

Training and Awareness

Training programs are implemented to ensure that personnel are aware of the QMS, relevant procedures and their roles within the organization. This fosters a culture of quality awareness and continuous improvement.

Infrastructure

Infrastructure

SWA provides and maintains the infrastructure needed to achieve conformity to product requirements. This includes facilities, hardware, software, and supporting services.

Work Environment

Work Environment

The work environment at SWA is managed to achieve conformity to product requirements. This encompasses physical, social and psychological factors that may affect the performance of personnel.

Product Realisation

Planning of Product Realization Planning of Product Realization

SWA plans and controls the processes needed for product realization, considering the quality objectives, requirements, risks,

Determination of Requirements Determination of Requirements

SWA determines customer requirements and expectations related to the product. This includes both explicit and implied needs,

Customer Communication Customer Communication

SWA maintains open and effective communication with customers to ensure a clear understanding of their requirements,

Design and Development Planning Design and Development Planning

SWA plans and controls the design and development processes, considering the nature, purpose, and complexity of the product.

Design and Development Inputs Design and Development Inputs

Inputs to the design and development processes are identified, collected and reviewed for adequacy. This includes

Product Realisation

Design and Development Outputs
Design and Development Outputs

SWA ensures that design and development outputs meet the input requirements. Outputs are documented, reviewed and approved before being released for verification and validation.

Design and Development Review
Design and Development Review

SWA conducts systematic reviews of the design and development to ensure that the requirements are met. Reviews are documented and any identified issues are addressed before proceeding.

Design and Development Verification
Design and Development Verification

Verification activities are conducted to ensure that the design and development meet the specified requirements. This includes both intermediate and final verification activities.

Design and Development Validation
Design and Development Validation

Validation activities are conducted to ensure that the product meets the defined user needs and intended uses. Validation includes testing under simulated or actual conditions.

Control of Design and Development Changes
Control of Design and Development Changes

Changes to the design and development are controlled to ensure that they are identified, documented, reviewed and approved before implementation. This includes assessing the impact of changes on the product.

Purchasing
Purchasing

SWA evaluates and selects suppliers based on their ability to provide products and services that meet specified requirements. Purchasing processes are established to ensure that purchased products and services conform to specified requirements.

Product Realisation

Control of Production and Service Provision

Control of Production and Service Provision

SWA establishes controls to ensure that product realization processes are carried out under controlled conditions. This includes monitoring and controlling process parameters and providing documented information.

Validation of Processes for Production and Service Provision

Validation of Processes for Production and Service Provision

Processes for production and service provision are validated to demonstrate the ability to achieve planned results. This includes the use of appropriate methods, equipment and personnel.

Identification and Traceability

Identification and Traceability

SWA ensures the identification and traceability of the product throughout the production process. This includes the use of unique identifiers and maintaining records to trace the product's origin.

Customer Property

Customer Property

SWA takes measures to ensure the proper care and protection of customer property while it is under the organization's control. This includes clearly defining responsibilities for the handling of customer-supplied items.

Preservation of Product

Preservation of Product

SWA ensures the preservation of the product during production and delivery. This includes preventing damage, deterioration and contamination, and maintaining the product's conformity to requirements.

Measurement, Analysis and Improvement

General General

SWA establishes, implements, and maintains processes for monitoring, measurement, analysis and improvement.

Internal Audit Internal Audit

Internal audits are conducted to assess the conformity and effectiveness of the QMS. Audit findings are documented,

Customer Satisfaction Customer Satisfaction

SWA monitors customer satisfaction through feedback mechanisms such as surveys, reviews, and customer communication. The results are analyzed to identify areas for improvement.

Monitoring and Measurement of Processes Monitoring and Measurement of Processes

SWA monitors and measures key processes to ensure they are effective in achieving their objectives. This includes collecting data,

Monitoring and Measurement of Product Monitoring and Measurement of Product

SWA monitors and measures characteristics of the product to verify that requirements are met. This includes inspections, tests,

Control of Nonconforming Product Control of Nonconforming Product

SWA establishes processes to identify, segregate and control nonconforming products. The disposition of nonconforming

Customer Satisfaction Customer Satisfaction

SWA monitors customer satisfaction through feedback mechanisms such as surveys, reviews, and customer communication.

Project Sign Off Process Project Sign Off Process

Our detailed state of the art 14-point sign-off process includes code review, unit testing, performance testing,

Measurement, Analysis and Improvement

Analysis of Data
Analysis of Data

Data collected from monitoring and measurement activities are analyzed to evaluate the performance of the QMS and identify opportunities for improvement. This includes the use of statistical methods when appropriate.

Continual Improvement
Continual Improvement

SWA is committed to the continual improvement of the effectiveness of the QMS. This involves identifying opportunities for improvement, implementing solutions, and measuring the impact of changes.

Corrective Action
Corrective Action

Corrective actions are taken to address the root causes of nonconformities and prevent their recurrence. This includes investigating issues, implementing corrective actions and reviewing their effectiveness.

Preventive Action
Preventive Action

SWA takes proactive measures to prevent potential nonconformities and improve the QMS. This includes identifying potential risks, implementing preventive actions and monitoring their effectiveness.

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