Simply Naturals
Comprehensive Web Management and Subscription Support
Project Brief
Simply Naturals is a well-established health and wellness brand offering natural mineral supplements across the UK and beyond. For the past several years, we’ve been their reliable digital partner—managing all aspects of their online presence across three active websites. From subscription handling and payment gateway integrations to ongoing support and performance maintenance, we ensure their digital operations run smoothly and securely.
The Challenge
Simply Naturals operates a growing e-commerce business that relies heavily on recurring orders and customer loyalty. They required a partner who could not only manage multiple websites but also maintain seamless subscription functionality, process transactions across multiple payment platforms, and provide reliable support for both users and internal teams.
Our Approach
We took full responsibility for maintaining, updating, and supporting all Simply Naturals’ web properties. Our team ensures each site remains fast, secure, and integrated with reliable payment and subscription systems.
We build and activate brands through cultural insight, strategic vision, and the power of emotion across every element of its expression.
1. Website Management & Maintenance
- Day-to-day management of three separate WordPress-based websites.
- Content updates, plugin management, and uptime monitoring.
- Security patches, performance tuning, and user experience enhancements.
2. Payment Gateway Integrations
- Stripe integration for one-off and recurring payments.
- TrustPayments setup for secure credit/debit card processing
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- Viva Wallet integration for flexible checkout options.
- Troubleshooting failed payments and customer support flows.
3. Subscription System Management
- Support for customer subscriptions and auto-renewals.
- Handling payment retries, cancellations, and reactivations
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- Custom workflows to support free trials and bundle packages.
4. Support & Troubleshooting
- Ongoing website support for both technical and content issues
.
- Prompt response to any issues affecting customer experience or revenue
.
- Liaison with payment providers for transaction and integration issues.
Forward-Thinking
We are the early adopters! keeping ourselves on top of the changing trends help us add them to the best practices to build platforms with perpetuity.
Perpetual Growth
Our team of digital enthusiasts, creative developers, content curators, studious UI/UX designers and meticulous strategists are all focused on one thing alone - Growth!
Pure Passion
Here at Smart web, we are driven by passion alone. This is what we love doing every day. Helping brands reposition themselves with digital innovation.
Self-Starting
As much as we love helping brands with their products, we also try and establish our own. This entrepreneurial mindset gives us an edge to be a self-starter in realising project from scratch to production.
Detail Oriented
Devil is in the detail and we apply it as a rule of thumb in the smallest of the tasks. Our team genuinely believes in code quality and trail details.
Work Hard, Play Hard
Because we love what we do, usually our work stations are our play stations but late nights, work-over-weekends and week-long development sprints call for some party time.
The Results
- High site uptime and consistent performance across all platforms
- Stable subscription renewal flow with reduced payment failures
- Streamlined support process with rapid issue resolution
- Improved customer experience through faster website response times
- Increased trust and transaction security with certified payment integrations
Services Provided
- Website Support & Maintenance
- WordPress Website Management
- Stripe, Viva Wallet & TrustPayments Integration
- Subscription System Support
- Technical Support & Troubleshooting
Client Feedback
“The Smart Web team have been a consistent and knowledgeable support partner for our business. They’ve helped us stay secure, up-to-date, and confident in our digital infrastructure.”
— Director, Simply Naturals
Ongoing Partnership
Our relationship with Simply Naturals is built on trust, technical expertise, and results. We continue to support their evolving digital needs, keeping their systems reliable, secure, and ready for growth.