Quality Manual
Purpose
Purpose
The purpose of this Quality Manual is to establish and document the Quality Management System (QMS) of SWA - a leading website and software development company. This manual provides an overview of our commitment to quality, outlines the scope of our QMS and communicates the quality policy that guides our operations.
Scope
This Quality Manual covers all aspects of SWA's operations related to website and software development. It encompasses the entire development lifecycle, from understanding customer requirements to design, development, testing, deployment and ongoing support.
Quality Policy
SWA is committed to delivering high-quality website and software solutions that meet or exceed customer expectations. We strive for continuous improvement, adherence to industry best practices and compliance with applicable UK standards.Our commitment is rooted in the pursuit of customer satisfaction, innovation and the professional development of our team.
Quality Management System
SWA's Quality Management System complies with the requirements of ISO 9001:20XX and is tailored to the specific needs of our software and website development processes. This QMS provides a framework for establishing and reviewing quality objectives, processes and documentation. 2.2 Documentation Requirements
Document control is crucial to maintaining the integrity and traceability of our processes. SWA will establish, maintain, and periodically review procedures for document control to ensure that all documents are current, accurate, and accessible to the appropriate personnel.
Records are maintained to provide evidence of conformity to requirements and the effective operation of the QMS. SWA will establish controls for the identification, storage, protection,retrieval, retention, and disposal of records.
Configuration management is implemented to control and manage changes to software and website configurations. SWA will maintain a configuration management plan to ensure the integrity of deliverables throughout the development lifecycle.
Management Responsibility
Management Commitment
SWA’s leadership is committed to the development, implementation, and continual improvement of the QMS. This commitment is demonstrated through the allocation of resources, regular reviews of the QMS and active participation in quality-related initiatives.
Customer Focus
Understanding and meeting customer requirements are paramount at SWA. We actively engage with customers to gain insights into their needs, expectations, and feedback. Customer satisfaction is monitored and used as a key metric for improvement.
Quality Policy
SWA’s quality policy is communicated and understood at all levels of the organization. It provides a framework for setting quality objectives and is regularly reviewed for ongoing relevance and effectiveness.
Quality Objectives
SWA establishes quality objectives at relevant functions and levels. These objectives are measurable, consistent with the quality policy and aligned with the strategic direction of the organization.
Quality Management Planning
Quality planning involves identifying processes, resources and activities necessary to achieve the quality objectives. SWA develops and maintains plans to address quality requirements throughout the project lifecycle.
Resource Management
Provision of Resources
SWA ensures the availability of resources necessary for the establishment, implementation, maintenance and continual improvement of the QMS. This includes human resources, infrastructure and technology.
Competence
SWA employs personnel with the necessary competence to perform their tasks. Training needs are identified and addressed to ensure that staff members are equipped with the skills required for their roles.
Training and Awareness
Training programs are implemented to ensure that personnel are aware of the QMS, relevant procedures and their roles within the organization. This fosters a culture of quality awareness and continuous improvement.
Infrastructure
SWA provides and maintains the infrastructure needed to achieve conformity to product requirements. This includes facilities, hardware, software, and supporting services.
Work Environment
The work environment at SWA is managed to achieve conformity to product requirements. This encompasses physical, social and psychological factors that may affect the performance of personnel.
Resource Management
SWA plans and controls the processes needed for product realization, considering the quality objectives, requirements, risks, and opportunities. Project plans are developed and updated to guide the development lifecycle.
SWA determines customer requirements and expectations related to the product. This includes both explicit and implied needs, as well as any statutory and regulatory requirements.
Inputs to the design and development processes are identified, collected and reviewed for adequacy. This includes customer requirements, applicable legal and regulatory requirements, and information derived from previous similar projects.
SWA maintains open and effective communication with customers to ensure a clear understanding of their requirements, expectations, and feedback. This communication is established throughout the development process.
SWA plans and controls the design and development processes, considering the nature, purpose, and complexity of the product. This includes defining criteria for review, verification, validation and changes to the design.
Product Realisation
Design and Development Outputs
SWA ensures that design and development outputs meet the input requirements. Outputs are documented, reviewed and approved before being released for verification and validation.
Design and Development Review
SWA conducts systematic reviews of the design and development to ensure that the requirements are met. Reviews are documented and any identified issues are addressed before proceeding.
Design and Development Verification
Verification activities are conducted to ensure that the design and development meet the specified requirements. This includes both intermediate and final verification activities.
Design and Development Validation
Validation activities are conducted to ensure that the product meets the defined user needs and intended uses. Validation includes testing under simulated or actual conditions.
Control of Design and Development Changes
Changes to the design and development are controlled to ensure that they are identified, documented, reviewed and approved before implementation. This includes assessing the impact of changes on the product.
Purchasing
SWA evaluates and selects suppliers based on their ability to provide products and services that meet specified requirements. Purchasing processes are established to ensure that purchased products and services conform to specified requirements.
Product Realisation
Control of Production and Service Provision
SWA establishes controls to ensure that product realization processes are carried out under controlled conditions. This includes monitoring and controlling process parameters and providing documented information.
Validation of Processes for Production and Service Provision
Processes for production and service provision are validated to demonstrate the ability to achieve planned results. This includes the use of appropriate methods, equipment and personnel.
Identification and Traceability
SWA ensures the identification and traceability of the product throughout the production process. This includes the use of unique identifiers and maintaining records to trace the product's origin.
Customer Property
SWA takes measures to ensure the proper care and protection of customer property while it is under the organization's control. This includes clearly defining responsibilities for the handling of customer-supplied items.
Preservation of Product
SWA ensures the preservation of the product during production and delivery. This includes preventing damage, deterioration and contamination, and maintaining the product's conformity to requirements.
Measurement, Analysis and Improvement
SWA establishes, implements, and maintains processes for monitoring, measurement, analysis and improvement. These processes are designed to demonstrate conformity to product requirements and the effectiveness of the QMS.
Internal audits are conducted to assess the conformity and effectiveness of the QMS. Audit findings are documented, and corrective actions are taken to address identified nonconformities.
SWA monitors and measures characteristics of the product to verify that requirements are met. This includes inspections, tests, and other relevant activities at various stages of the product lifecycle.
SWA establishes processes to identify, segregate and control nonconforming products. The disposition of nonconforming products is determined through evaluation and, when applicable, rework or disposal.
SWA monitors customer satisfaction through feedback mechanisms such as surveys, reviews, and customer communication. The results are analyzed to identify areas for improvement.
SWA monitors and measures key processes to ensure they are effective in achieving their objectives. This includes collecting data, analyzing performance, and taking corrective actions as needed.
SWA monitors customer satisfaction through feedback mechanisms such as surveys, reviews, and customer communication. The results are analyzed to identify areas for improvement.
Our detailed state of the art 14-point sign-off process includes code review, unit testing, performance testing, security assessment, regression testing, compliance checks, deployment review, backup, recovery testing, stakeholder approval, and a post-implementation review.
Measurement, Analysis and Improvement
Analysis of Data
Data collected from monitoring and measurement activities are analyzed to evaluate the performance of the QMS and identify opportunities for improvement. This includes the use of statistical methods when appropriate.
Continual Improvement
SWA is committed to the continual improvement of the effectiveness of the QMS. This involves identifying opportunities for improvement, implementing solutions, and measuring the impact of changes.
Corrective Action
Corrective actions are taken to address the root causes of nonconformities and prevent their recurrence. This includes investigating issues, implementing corrective actions and reviewing their effectiveness.
Preventive Action
SWA takes proactive measures to prevent potential nonconformities and improve the QMS. This includes identifying potential risks, implementing preventive actions and monitoring their effectiveness.