Risk Management Policy

Purpose

Smart Web Agency Limited is committed to identifying, assessing and managing risks that may affect our employees, clients, suppliers, operations, projects, information systems and reputation.

This policy establishes a consistent approach to risk management, helping ensure the successful delivery of services whilst protecting the interests of our clients and stakeholders.

Scope

This policy applies to all employees, contractors, suppliers and business activities undertaken by Smart Web Agency Limited.

Risk Management Principles

Smart Web Agency will:

Identify risks at the earliest possible stage.
Assess the likelihood and potential impact of identified risks.
Implement appropriate mitigation measures to reduce risk exposure.
Monitor risks throughout the lifecycle of projects and operational activities.
Maintain risk registers for significant projects and business operations.
Review risks regularly and update mitigation plans where necessary.
Escalate significant risks to senior management where appropriate.

Risk Assessment Process

The following process is used to manage risks:

1. Risk Identification

Potential risks are identified through:

Project planning activities
Stakeholder workshops
Internal reviews
Client feedback
Security assessments
Business continuity reviews
Supplier evaluations
Regulatory and legal changes

2. Risk Assessment

Each risk is assessed based on:

Likelihood of occurrence
Potential business impact
Financial implications
Operational disruption
Reputational impact
Information security considerations

3. Risk Mitigation

Appropriate actions are defined to reduce, transfer, avoid or accept risks depending on their severity and likelihood.

Examples include:

Additional testing and quality assurance
Security controls and monitoring
Staff training
Backup and disaster recovery procedures
Alternative supplier arrangements
Enhanced project governance

4. Monitoring and Review

Risks are reviewed throughout the duration of projects and during routine operational reviews. New risks are added to the risk register as they emerge, and mitigation actions are tracked until completion.

Project Risk Registers

For significant client projects, Smart Web Agency maintains a project risk register which records:

Risk description
Risk owner
Impact assessment
Likelihood assessment
Mitigation actions
Review dates
Current status

Project risk registers form part of our project governance process and are reviewed regularly throughout project delivery.

Roles and Responsibilities

Directors

Responsible for ensuring effective risk management processes are implemented across the business.

Project Managers

Responsible for maintaining project risk registers, monitoring project risks and ensuring mitigation actions are completed.

Employees and Contractors

Responsible for reporting risks, incidents and concerns that may affect the business, clients or project delivery.

Business Continuity

Risk management forms part of Smart Web Agency's wider Business Continuity and Information Security framework. Risks relating to cyber security, data protection, operational resilience and supplier dependency are reviewed regularly.

Policy Review

This policy will be reviewed annually or sooner if significant changes occur within the business, regulatory environment or operational activities.

Policy Owner: Director

Version: 1.0

Last Reviewed: June 2026

Next Review Date: June 2027