TACTYC Membership Platform Development on Wix
Simplifying membership, renewal and administration for a national charity
TACTYC needed a clearer, more reliable way to manage memberships through its Wix website. We reworked the membership journey so subscribers become members through one streamlined process, while giving the team better control over renewals, member data and honorary access.
One clear membership journey
Subscription-led access
£30 membership tier
Retired / Unwaged plan added
30 & 14 day reminders
Automated renewal communications
Project Brief
TACTYC is a charity and professional network supporting the early childhood education and care sector. Its website brings together membership benefits, events, professional development and sector advocacy.
The existing Wix membership setup needed refinement. Visitors could create a website account without subscribing, which created an unnecessary separation between registration and membership. TACTYC asked us to make subscription the route into membership, introduce new membership types, improve automatic renewal communications and make member reporting easier for authorised website managers.
As a Wix development agency UK organisations can rely on for practical membership improvements, we configured the platform around TACTYC’s real operational needs and not a one-size-fits-all process.
The Challenge
TACTYC needed a membership system that was simple for members and manageable for administrators.
Key requirements included:
Removing the ability to sign up for a standalone website account without a membership subscription.
Ensuring a subscription created the relevant member access automatically.
Retaining a free, 12-month student membership for students and apprentices.
Adding a £30 Retired / Unwaged membership option.
Making automatic renewal clear at the point of payment.
Setting up renewal reminder communications ahead of each renewal date.
Enabling Website Manager-level users to download a current member list, including members due to renew within the next month.
Creating an honorary/free lifetime membership type that does not enter the standard renewal reminder process.
Providing clear handover guidance for the TACTYC team.
Our Approach
We began by mapping the complete membership lifecycle: joining, account creation, access, renewal, reporting and exceptional membership types.
This allowed us to identify where Wix membership and subscription settings needed to work together more closely. We then configured the plans, automated communications and administrative processes so the experience was clear at every stage, for new members and for the TACTYC team managing the platform behind the scenes.
The Solution
A subscription-led membership journey
We aligned website acc ess with the selected membership subscription. This removes the unnecessary standalone sign-up route and gives members a clearer expectation: choose the appropriate membership plan, complete the subscription process and gain membership access.
For students and apprentices, the free membership remains available for a 12-month period, ensuring the process supports the next generation of early years professionals.
New Retired / Unwaged membership plan
We added a dedicated Retired / Unwaged membership option at £30 per year. This creates a clearer, more inclusive route for eligible members while keeping the choice visible alongside TACTYC’s other plans.
Transparent automatic renewal
All applicable subscriptions are set to renew automatically. We made this clear during the payment journey so members understand how their membership will continue and when they will hear from TACTYC.
Member reporting for website managers
We configured a repeatable reporting process for authorised Website Manager-level users. The team can download an up-to-date email list that includes:
- Current members
- Members with an imminent renewal date, within the following month
This gives TACTYC a practical on-demand view of its membership base and helps the team act proactively around upcoming renewals.
Honorary and lifetime memberships
We created an honorary/free lifetime membership route for members who should not receive standard renewal reminders or enter a recurring payment cycle. This gives TACTYC a clean way to recognise honorary members while keeping their experience separate from subscription-led plans.
Key Platform Features
Making Membership Easier for Everyone
For prospective members, the experience is now easier to understand: select a plan, subscribe and access membership benefits.
For TACTYC’s administrators, the system is more structured and repeatable. Membership categories, renewal activity and member communications are easier to manage, while authorised staff can access the information they need without relying on manual data gathering.
Technology
Platform: Wix
Services delivered: Wix membership development, Wix maintenance, subscription configuration, membership plan setup, automated renewal communications, member reporting, administrative access configuration and team handover support.
Built for Ongoing Growth
The updated setup gives TACTYC a stronger foundation for managing its membership community as it grows. The structure can support future refinements to membership plans, reporting, communications and site navigation without losing clarity for members or the internal team.
Need a Wix Membership Website That Is Easier to Run?
Whether you are a charity, membership organisation or professional body, we help turn complex Wix website processes into clear, manageable member journeys.
TACTYC’s current page confirms its charity status, membership benefits and existing plan structure. View the TACTYC membership page.